Unhappy to say the least

Order no: 111733

I have placed an order for delivery 13:40 to be delivered at 14:02. I paid for it and received confirmation of waiting to locate a driver. The next I receive communication that it will be delivered and again it will be cancelled. They have now taken my money and saying it will be reimbursed in 7 days. Does KFC even care if you have something to eat, if you have money to buy again as you must wait 7 days.

I then call into their "customer service" centre, and speak to the first one, who transfers me to another department. I then speak to the next one, who drops the call. My airtime by the way... I then call back and speak to Karabo Dibakane, who says I will waste my time to go to the store for my order. I ask to speak to a manager, and told they all busy, always the story. I said I will wait and then finally Karabo says that all the managers will be back in an hour, and that Thando Pama is the only manager who can help, but busy with another customer. How does this even work?

I give up on...

This is pathetic service to say the least.