UNHAPPY CUSTOMER

Good Day,

I would like to lay a formal complain against KFC ordering online. I've ordered 9 pieces and 4 dunked wings and processed on card payment on the 25th of November 2022. Transaction was successful however I didn't get any confirmation via email or text message. When I get to my local KFC in Mdantsane that I usually go to get my order I was told that its not there. What a convenience for me that I have to wait while they were busy checking at the back to make sure that it's not there. Unfortunately my order was not there whereas payment went through on my side. I had to stand there approximately 30 minutes for my next order that I had to pay cash for it. The staff was so helpful and I'm happy with their service, however I Really not satisfied with the online ordering services. I called the call centre to complain about the inconvenience and enquiring about my money that has gone through. The lady was not helpful she just told me the money will be reversed and will reflect on my account after 24 hours. My experience with KFC today was very bad and not happy. To this date they haven't refund me my money which is a total amount of R178. No one seems to care at the call centre as i have been calling and sending emails with no assistance. Please kindly assist.