MO
MORGAN O

1 reviews | Active since Mar 2015

19 Oct 2016, 19:03

Unfair Advertising

<p>Please see attached kids menu - if you look closely you will see that Steri Stumpie is advertised as a drink. Tonight we ordered from KFC Meadowdale Mall only to be told that we can't have it. After requesting to have something in its place as a substitute, I was told I can't. According to the CPA, as long as it is advertised it should either be in stock or a substitute should be given - please note that a different drink choice is not a substitute. I then spoke to the 'manager' Ellen Masoke, who told me that the Steri Stumpie choice was discontinued, yet it was advertised as an option on your website. Who is to blame?</p>

0
Replies (2)
KFC
KFC's reply25 Oct 2016, 08:44
Official

Thank you for taking the time to correspond with the KFC Customer Care.

Please note that we will be in contact soon.

Kind Regards

KFC Customer Care

***

Best regards,

MO
MORGAN O's update02 Nov 2016, 07:24
Reviewer Update

When am I going to receive a response regarding my complaint?