********* behaviour

Complaint against kfc Newmarket.

15 October 2021

A custom approached me at my window while I was in the queue at kfc Newmarket (Alberton) , prior to that the same customer cut me off on the road while driving to kfc. When I reached kfc we had an argument. This matter was between the customer and myself. During the argument the staff of kfc Newmarket came out the store and got involved and was fighting with us and siding with the other customer. They started making it into a racial matter, and kept insisting that we should apologize to the man that actually started this whole conflict. The manager at kfc Newmarket has pathetic customer service, as she had a don't care attitude and also said her staff got involved cause they knocked of work. Irrespective if they had just finished their shift, they are in uniform and should be upholding the name of kfc. This matter will be taken further so that no other customer will be in a situation like this again. Very disappointing and disgusting behavior from a well-known franchise. Ethics and principles needs to be put in place, management can't be leading a store by her own thoughts and actions. There is protocol that needs to be followed.