Undelivered Order, Unprofessional Call Center Agents

My daughter ordered food online at 10h41 Sunday 27 Feb 2022. After an hour no food was delivered. After calling the call center several times, they drop the call, if they answer the call they promise to contact us but nothing happens. Still waiting for a call It is now 13h21, no respond from them. And the guy on the call is very rude.