Unbelievable Service - 10/08/2019

Century City KFC - Shell Garage. My colleague and I went to grab something to eat (as usual) while on night shift and the service was appalling. The lady on the Drive-thru speaker sounded like she had just woken up from deep sleep and annoyed someone had disturbed her. We literally couldn't hear a word she said! We get to the window and I kindly asked 'Sindy' (as on name tag), if she had anything bothering her as she sounded annoyed and not interested in what she was doing. Now that we could see her facial expression, she was disgusted. She blatantly ignored me and handed me the card machine. Mind you, the supervisor on shift that evening (judging from the fact that they wear a grey jersey), came in that small space where they take payment and heard my question and noticed that I had a problem with Sindy and he politely advised her that I was speaking to her. She carried on to ignore me. I am not too certain if this is the kind of service Kentucky Fried Chicken offers to their customers, but this was for me, quite an embarrassing moment and made me feel undervalued as a customer that regularly goes there for food along with a lot of my colleagues. I do believe that she has her reasons for being at work. However, that was no way to represent the company. Name on receipt: Sindiswa.