Unacceptable service of management

Ordered online on 25th Dec as my area had no electricity. Order was placed. Sms confirmed order received and being prepared. Driver details sent. Tracked order, driver on his way to KFC New Germany branch to collect my freshly prepared meal. Order did not arrive at expected time. Driver not answering. 2 hours later drove to KFC to find them closed. Went to pinetown branch and was informed that New Germany branch did not open at allon 25th Dec but the online order went through and my bank account was charged. Response from KFC support line today "sorry, wait 2 weeks for your refund." Seriously!! Not complaining about New Germany branch but those in charge who did not shut off the online ordering!! and now I must wait 2 weeks for my money back. What about all the inconvenience, the driving around to find my order and now I must still wait 2 weeks for my money to be refunded.