ST
Shawn T

1 reviews | Active since May 2014

26 Oct 2015, 14:19

unacceptable level of service

I was at the Plumstead branch of KFC on Friday the 23rd. I waited 45mins for my order only to discover that it had been removed from the electronic display before anybody had looked at it. If I had not enquired about my ordered then I would've waited even longer. I was told that somebody had removed it and that I had to wait for them to complete the order. Once I received my order and got home I realised that part of my order was not in the bag and the burger I order was stale / OLD. I tried calling them about 5 times and the phone just rang. When they finally answered the phone I was told that the manager was busy / not available.<br> <br> It was some of the worst customer service i have experienced in a long time.

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Replies (1)
KFC
KFC's reply29 Oct 2015, 09:49
Official
Hello ShawnT86,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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