Unacceptable Food Quality and Concerning Customer Service at KFC Soneike (Kuilsriver)

On 28 January 2026, I placed an order via Mr. Delivery for a Zinger Strips All Star Box special from the KFC Soneike branch in Kuilsriver. My colleague and I were looking forward to this meal, especially given the advertised special.

Upon attempting to consume the chicken strips, we were immediately concerned by the quality of the food. The chicken emitted a distinctly sour smell, and the texture was unpleasantly slimy and sticky. It was evident that the product was not fresh and potentially spoiled, rendering it inedible.

We promptly contacted the Soneike KFC branch to report this serious issue. The initial interaction was frustrating, as we were asked by the manager to physically return the spoiled food to the store. We explained that this was a delivery order and that requesting customers to transport potentially contaminated food back to the premises was unreasonable and impractical.

While the manager eventually offered to prepare a new meal as compensation, our confidence in the store's hygiene standards had been severely undermined. Concerns arose regarding the oil used for frying and the cleanliness of preparation surfaces, especially given the clear signs of spoilage in the initial order. The potential health risks associated with consuming spoiled chicken, such as Salmonella, are significant, and I felt this concern was not adequately addressed by the branch manager.

I am grateful that Mr. Delivery was able to assist swiftly with a full refund and a sincere apology, demonstrating their commitment to customer satisfaction.

However, due to this alarming experience with food quality and the initial handling of the complaint by the Soneike branch, I will unequivocally never order from KFC Soneike in Kuilsriver again. This incident has unfortunately cast a significant shadow on my perception of KFC as a brand.