Unacceptable Feedback

I have logged a complaint to KFC twice now. Once on 28 September to complain about my ebucks voucher being used at the KFC and no product being supp**** (Case 311863). Thereafter, I received an email from Lavine Williams asking for my contact details (which had already been supp**** in my original email), and then no further contact. I sent another email to Lavine Williams ********** and 'Administrator KFC' ********** on the 2nd of October and received the following: (KFC Customer Care Case CAS-313121-Q6N5L7 Confirmation KFC_: ********** 298983).

To date I have had no further communication and this is really unacceptable. It's not just about the money, but also about the faulty processes and lack of feedback. Please can someone assist in resolving this complaint.