HL
Hassena L
1 reviews | Active since Oct 2015
01 Feb 2016, 16:56
TWO HOUR DELIVERY !!!
On the 30 January 2016 at 6:57pm i placed an order for delivery , the agent informed me the order should be delivered within 45 minutes. At 8:29pm when i called to query the progress of my order, i was informed there was a delay with that particular store and I would receive my order shortly. At 9:11pm i called the call centre again as i still hadn't received my order and i was not unable to reach an agent. To my dismay i only received my order at 09:30pm and saw that my bill was only rung up at 8:49pm. I am utterly disappointed and frustrated to a point of disgust. How does a delivery take 2 and half hours???
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KFC's replyOfficial
04 Feb 2016, 10:51Hello hassina786,
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Best regards,
KFC's reply04 Feb 2016, 10:51
Official
Hello hassina786,
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Best regards,