GD
Gerda D

1 reviews | Active since Mar 2014

14 Feb 2015, 19:52

Twister-Pay full GET HALF SPECIAL!

I contacted KFC call centre to order a delivery after a hard day! I spoke to a very friendly consultant, and was told that my delivery will be at my house in 30 to 40 minutes... After 1 hour 15 minutes I was still waiting outside!!! I then phoned the Mansfield branch and they assured me the driver is on his way. I waited for another 20minutes! Then my food finally arrived. My husband asked the driver why he took so long. His reply was that they only have 2 delivery bikes! Ok, so I was upset already! We had to warm the food since it was cold! I opened my hawain twister which I always order! The first and only bite I took was so dry, I almost choked! I looked inside and all I could find was 2 chicken strips, half a slice of pineapple and a s**** full of mayo in one corner!!! No garnish!!! I then phoned the complaints line and the person I spoke to said they will phone me back in 2 days. I'm still waiting and it's been since Wednesday! I posted on the facebook page of KFC and I received a response to send an email to customer care. I did! I received the \read"notification"

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Replies (1)
KFC
KFC's reply16 Feb 2015, 12:11
Official
Hello GerdaDias,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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