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yolanda S

1 reviews | Active since Nov 2014

19 Feb 2016, 21:50

Total Chaos

I have never in my life had such bad service at a KFC like I did today. It is total chaos. Firstly they lady taking order at the drive through takes the whole order, then only ask \cash or card?\" oh sorry mam our card machine is not working come into the shop. Why not ask that before taking the order? Now I'm standing behind a car that's been waiting so long that he decided to switch his engine off... I cant pass so there is sit in the drive through not even waiting for my own food. Right... park go into shop, what ever went on behind that counter looked like something you see at flea markets. People are all over each other, no one even near the till to take my order. After a while I was asked for my order. Then I waited some more for her to take my payment... and the wait continued by this time my lunch break was over and my appetite was long gone. I eventually got my food only to get to work seeing that I received the wrong order. Really disappointed, we were so excited about the new KFC opening in Bellville but it was a terrible experience."

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Replies (1)
KFC
KFC's reply20 Feb 2016, 15:10
Official
Hello LallaWP,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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