toilets that are flooded with feces

I am disappointed by the service and the state of one of your franchise in Chris Hani mall. And for a place that is selling food to have bathrooms flooded with poo and be blocked and have water all over the floor like that, it shows that it is not maintained and neglected. Please train your managers on how to speak to customers as to when we raise concerns to the state of the outlet we get bad service with bad attitude.