Title: Undercooked Chicken + Useless Helpline

Here you go — clean copy-paste version with no formatting:

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Title: Undercooked Chicken + Useless Helpline.

Rating: 1/5 stars

I'm honestly shocked and disgusted by my experience at KFC Canal walk on. I've been a regular customer for years, but this is the last time I'm spending my money here.8/5/2026

I ordered Fiesta meal or something and when I opened the chicken at home, the meat was still raw and pink in the middle. You can see it clearly in the photo I've attached. The outside was fried and golden, but the inside was completely undercooked and unsafe to eat. I had to throw the entire meal away.

This isn't just about bad food - this is a serious food safety issue. Serving undercooked chicken can make people really sick, and it feels like no one at that store was checking anything before sending it out. If this happened to a kid or someone with a weaker immune system, it could be dangerous.

What made it worse is I tried to do the right thing and call the KFC helpline right away. I needed help, an explanation, and a refund. But the helpline wasn't working - it either wouldn't connect, kept ringing with no answer, or hung up on me. For a company of this size, having a non-functional customer support line for urgent issues like this is unacceptable. It feels like you don't care once you've taken my money.

I expect better from KFC. At minimum, I want: 1. A full refund for this order/ voucher 2. An explanation of how you'll ensure food is properly cooked going forward 3. Your helpline fixed so customers can actually reach you when there’s a problem

I've attached photos as proof. If I don't get a proper response, I'll be taking this further to my local health department.

KFC used to be my go-to, but right now I can't trust you with my health or my money. -- the reciept and pictures are available