Time spent at KFC Eersteriver driver thru 22:42 – 23:20

Time spent at KFC Eersteriver driver thru 22:42 – 23:20

I am really irritated with the pathetic service we received from KFC Eersteriver last night 17/07/2018 – it was not busy as it was before 23:00 last night, it was a drive thru order. We bought the Tuesday special “12 wings” and it took more than 30 minute for us to get our correct order. After paying the cashier then she informed me there was a 7 minute waiting period, which we did not mind. We waited at the closed entrance door and eventually after 15 minute we got our order, guess what - 4 wings and 2 small chips. Lady helped the other 2 cars that were waiting went inside with my order, with nothing to say, I was expecting to see her within a few minutes, meanwhile 5 minutes past, 10 minutes past and still nothing. I then went to knock on the closed door the security called someone to assist, no one came, I then requested a refunds, as it was late, we came from church, kids in the car, he then told me to go back to the drive thru window for the refund, I get there the lady not adhering to my request and just responds that the wings has just came out of the fryer, back to the closed door, waiting waiting, the lady comes with 11 wings, she goes back in not waiting for me to check. I had to then get back out of the car, knock at the door, staff taking their own time, I explained only 11 wings, staff member comes out with 1 wing after about 3 minutes – through all this time not once an apology. Now you tell me, is this acceptable service?