TT
Tim T

1 reviews | Active since Mar 2013

20 Jan 2016, 19:42

This is ridiculous

So we decided to eat KFC on a very cloudy and rainy day. It is the 20 January 2015 and we pull up in the KFC 24 hour drive thru in Campus Square Auckland Park. The staff was very friendly and it was quite busy, but because they are trained to not make such silly mistakes hence my frustration today. We ordered a 6 piece Family Treat (that came with 3 sides plus 2 large chips) with 1 portion hot wings, 1 portion small pops and 1 portion mash and gravy. We paid and went on our way. When it was time to eat, we realised there were no large chips, there was no mash and gravy, just 2 tubs of gravy and big chunks of white meat with no drum sticks and wings. I'm extremely unhappy with that and I feel that, if I'm to pay you the full amount, I should, in turn, get the full package. We were cheated.

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Replies (1)
KFC
KFC's reply22 Jan 2016, 11:26
Official
Hello Timotei ,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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Best regards,