There is just no improvement

I laid a complaint in December about really bad service and a way inferior product offering.<br> <br> A supervisor phoned me to apologise and offered me a replacement meal, which I said I will collect when I pass through Modimolle again in January. The manager/owner also phoned me later to confirm the replacement.<br> <br> On 28 January, I went there to collect the replacement meal. The supervisor on duty did not know about the replacement, but filled the order anyway (there was no crushers available, so I did not insist on the drink).<br> <br> I don't know if it was a good or a bad thing that they did not expect me on that day, but the food was **********! We had two toasted chicken sandwiches and this time I remembered to take photos! I just do not know who to show it to yet!<br> <br> Frozen bread, just toasted - so it is brown (to burned) on the outside and still semi-frozen on the inside. Then there is a blob of chicken-mayo put in the centre and the other frozen-toasted slice just plonked on top.<br> <br> I have complained about this store numerous times. I have phoned their customer care so many times that I began to feel like I am nagging. But they just do not improve! Seems as if they do not want to improve??<br> <br>