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khairun-nisaa geswindt

1 reviews | Active since May 2012

10 Feb 2016, 12:38

THE WOST SERVICE DELIVERY AND IDIOTIC MANAGER

I visited this branch on Saturday 6 Feb 2016 at 14:53. Ordered 4 zinger wings, Mojito, strawberry krusher, very berry krusher and the Cadbury krusher. We were given 2 very berries instead of a strawberry krusher and 1 very berry. When we pointed out the mistake the manager who was near the drive through shouted at us to wait in the parking area. I refused and told him that it does not take long to make a krusher and why can't they just give it. He became extremely rude, so much so, that he wanted to get physical with me and I showed him no fear. My husband eventually moved the vehicle from the window and the manager, who refused to give his name told us, \never argue with the people you order food from and who prepares your food\".I took his threat very serious and demanded my money back. This is a major concern and I will go viral with this statement of this management, through media and word of mouth because who knows what he and his staff does with the food behind the scenes."

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Replies (1)
KFC
KFC's reply12 Feb 2016, 12:06
Official
Hello kgeswindt,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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