The worst service to be given to me by KFC BP Meadowlands

Order #43968 placed an order with Uber eats and never received my order instead I spent my money and airtime calling the store and the chatter box kept sending me from pillar to post until finally after an hour of calling someone picked up and told me to wait for a call, then later someone called me and told me they could not deliver my order and they had to cancel the order so that I can be refunded, o haven’t received my refund yet and I haven’t even gotten an apology, my issue is not being refunded but the issue is the order being not delivered and no alternative being made, I bought food on a public holiday and the order was never delivered until I had to call in after more than an hour of waiting these people have no respect at all what was I supposed to eat since I was called to be informed that I was not gonna receive my food this was the worst service I received from any store and I am really disappointed by KFC BP meadowlands