The Worst Service I Have Ever Experienced at KFC – Completely Unacceptable

I am absolutely LIVID about the service I received at KFC Philani Value Centre. I walked into the store at 8:15 PM, fully within operating hours, and everything that happened after that was nothing short of shocking. The staff told me that most items were “not available” simply because they close at 9 PM. Instead of serving customers until closing time, they were already shutting down early. They refused to let me order on the self-help kiosk, then switched it off right in front of me while I was still trying to use it. Their attitude was on another level of disrespect. None of them had name tags, and when I asked for one, Phumlile gave me attitude, rolled her eyes, and only after I insisted did I find her name printed on the receipt. What made the situation even worse was what she said to me: She told me “KFC competitions are invalid” and even had the audacity to question whether I’ve ever won anything before. The disrespect was unbelievable. As a customer, I do not deserve to be spoken to like that, especially by staff who are supposed to represent the brand. Then, after all that, I got home to find burnt meat and my order placed in the wrong bucket, meaning I couldn’t even enter the competition I wanted to enter. The entire experience showed zero care, zero quality, and zero professionalism. This was hands down one of the worst customer service experiences I’ve had. The behaviour, attitude, and lack of effort were unacceptable. KFC urgently needs to address the training and conduct at this branch.