The worst service

I am so disappointed with the service I have received at Cape Gate KFC. On Friday evening the 17th of November 2023 I bought Twister, meat and a snack burger. When I got home I realised that they did not put in the snack burger and I immediately called them and they saw that they did not put the snack burger.

I was asked to drive back and collect the snack burger and waste my petrol yet I am staying a bit far. I told the lady on the call that I cannot come and told them the inconvenience they caused because I had to prepare something to eat for my daughter yet it was very late. They apologised and promised to give me 2 snack burgers plus street wise 3.

Today the 20th of October I called them and told them that I am coming, when I got there I went to the drive Tru and ordered a twister and told the lady that was helping me I am also there to collect what was left and she told me that she told the manager.

When I was at the collection window I was only given a twister and again I told the lady that I am also there to collect what was missing on Friday and I already spoke with the manager on the phone. She then told me to go park the car and come inside. I told her I cannot go inside due to weather and I have a baby with me and she told me that she cannot help me I need to move from the window yet there were no cars, already spoke with the manager and I have mentioned this when I was placing a new order. What does one do to this kind of treatment? What about my loss? What about my money? Cape Gate KFC is becoming worse everyday the other day I was sold dry dunked wings when I complained I was told they come like that yet I know dunked wings and I’ve been buying them, was also told to buy extra sauce. What nonsense is going on at Cape Gate? I am so angry!!!