The worst Customer service

On Sunday 18/10/2020, we were on a trip from Ermelo to Nelspruit. We went to the KFC drive-through in Carolina. We wanted to buy the 6 piece family treat from the menu that was given outside.

When we placed our order, the lady that is taking the orders, Phindile, answered like she really does not want to be there. We asked for the 6 piece and she told us they only have 8 piece... this was impossible for us to understand, because how can you give 8 pieces, but not 6? We asked her how it works and she ignored us, just stayed quiet for more than a minute. When she finally answered, she was very rude and just repeated that they don't have 6 pieces... So we ordered the 8 pieces... just to find out that they only have coal slaw and mash as a side.

Why do they advertise products that they don't have? The point of a drive-through is to decide before you place the order. If you already decided on a meal, you cant just change your mind on the spot. They also get so annoyed with you when you don't have your order ready for them.

I would like Phindile from KFC Carolina, Mpumalanga, South-Africa to get some training in customer service. She does not deserve this job and there is a lot of South-Africans that would appreciate this job and the salary and treat customers the way they are supposed to be treated.