The staff has no idea of Customer service

I was at Upington Kfc at night. I was standing in the drive-tru for 30minutes. We all know that Kfc is a 24 hour business why at 2 o'clock there is no chicken.<br> <br> When i approach the collection window. Ask the lady may we see the manager, because it was unacceptable. The one at the back shouted in Afrikaans \Hy slaap"(he is sleeping). <br> <br> Every now and then the machines are out of order or their are out stock. The place needs training on how to serve customer. If the one product is out of stock. They do not even have an alternative to offer."""