The staff doesnt value the customers

I do not even recall the dates, coz it happend on numeruos occasions, i always use the drive thru, the services there is disgusting, the window that we use to place oders, its sometimes closed, when you ask why, the person is on lunch, really? they dont even notice you that the speedpoint is not working, then they will tell you, go park your car and get inside to swipe your card, the reason why i chose drive thru its because i dont wanna get inside, wings and junior Burgers, they not always fresh, we just buying coz its around our hood, is there a Mnanager there? i doubt..please advice the staff to take their job seriously, and Kfc, start valueing your customers.