The disgusting bad service

I am disgusted by the service I received from KFC. Last night on the 26 September 2023 at 8pm I placed an order (order number ***) to be delivered to my house 30min later I receive an sms saying my order has been delayed and will be delivered at 2am I call customer care an they say it was an error on they side the driver is in my area a few minute later I receive an sms saying my food was delivered and I must rate the service and the food was not delivered I spent money again called customer care and explain my story and they tell me there is nothing they can do they cant even see the details of the driver they will arrange a refund I call KFC Karenpark Pretoria I speak to rude lady called Lizzy saying she cant help and customer care already told me that they will refund so why am I complaining. I still have not received my refund and I didn't want a refund I wanted food and at the time it was already 10pm where was I supposed to get food for my daughter and I. KFC service is bad and its not the first time I get such disgusting service from KFC Karenpark and the have no respect for customer and that driver needs to be called to order because he didn't follow the correct procedure he basically stole my food because he confirmed that he delivered my food which he didn't and KFC is so hopeless the couldn't get another driver who is competent to deliver my food.