The bad service really ruined my evening
<p>It has become a norm that a black cashier will likely offer bad service to a black customer. The same cashier will most likely offer service that is more inferior to a black customer than he/she would have offered to a white customer. This is the same experience I received from a cashier at your Five ways branch in PE. I visited the drive thru and ordered a Streetwise two and a packat of 8 Zinger wings. The were basically no cars in front of me from when I left the first window to the payment/collection point. When I reached the collection point, I paid as normal, the cashier gave me my food and then my change. On receipt of the change, I was busy trying to put the change in my back pocket (I didn't carry my wallet) and the cashier kept thanking me such that she eventually said I should move my vehicle as she was done. I got very annoyed as I wasn't standing there for no reason but trying to put the change in my pocket. I explained to her that I'm not standing there for no reason and that I can't just put my change anywhere just because she wants me to move. This attitude was even more confusing because there was no vehicle waiting behind me so in my understanding, it didn't really matter if I stood there for a few seconds more or not. The lady's colleagues all came to watch this "scene"now because it was now all being blown out of proportion by the other colleagues who were also present, explaining that it is not about there being a vehicle behind me but about the time that I am wasting or something along those lines. To make matters worse one of the managers on duty also came to watch with no intervention, luckily there cameras in place at this branch so I'm sure everything is recorded. Bare in mind, this only happened because of my skin colour. If I was white, I wouldn't have experienced such inferior service at all. It was the onset of a very bad evening indeed. </p>
Thank you for taking the time to correspond with the KFC Customer Care.
Please note that we will be in contact soon.
Kind Regards
KFC Customer Care
***
Thank you for taking the time to correspond with the KFC Customer Care.
Please note that we will be in contact soon.
Kind Regards
KFC Customer Care
***
