Thanks to Mogamat I will Consider KFC Kraaifontein again

I visited KFC Kraaifontein on Saturday 16 November 2019 and ordered a Streetwise 2 and Nachos Cheese Crunch Burger Meal. Not sure what the hold up was but even thou I was the 2nd vehicle in the drive thru I still had to wait a while to get to the window to collect. I was already upset because when I got to the window to pay I was informed that the cashier forgot to mention that I need to pay R 47.90 for the Nachos Cheese Crunch Burger Meal which is normally R 39.90 because their soda machine was broken and I had to pay extra for bottle cooldrink. I did refuse and ask them to rather take a bottle and throw the cooldrink over in a cup for me as I am not paying extra.

When I got home I realise that they did not give me any chips. As it was my first time ordering this meal, I was not sure if teh meal came with chips. Later the evening I saw an ad on TV for the meal and it was with chips. I then called the call centre who send me a reference number to collect a small chips at the Kraaifontein KFC next time I'm there. I was extremely amazed when I received a call from Mogamat at the Kraaifontein and I after I told him what happened he offered to replaced my meal.

He did not had to call as the call center already resolved my issue and I did not expect a call from the branch, but I don't always visit that KFC branch but I will definitely consider visiting the Kraaifontein Branch the next time I consider having KFC.

Thanks Mogamat