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MPHO M

1 reviews | Active since Oct 2012

27 Apr 2015, 20:35

Thank you once again for going the extra mile

On Sunday the 26th April i pop in a KFC in Craighall on Jan Smuts Ave and bought their 21 piece bucket. later on i was terrified by a burnt piece of chicken that looked like it was from a braai stand. I took just the 1 piece back to the shop an ask for the relevant person who could help/deal with the issue. I was then helped by Bridgett who was the supervisor on duty, she was so professional, apologetic, calm to deal with the issue and very understanding. She also replaced the 1 burnt piece of chicken with a street wise 5. I believe and trust she will go further. Once again i would like the whole world to know that Bridgett at KFC Rocks and she went an extra mile.

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Replies (1)
KFC
KFC's reply29 Apr 2015, 16:42
Official
Hello Bojwa,

Thank you for your communication about the customer service received.

We really appreciate this feedback and hope you have many happy return visits to our stores.

Your comments have been brought to the attention of senior management responsible.

We value you as a KFC customer and are committed to improve continually our service levels.



Kind Regards,



The KFC Team

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