Terrible service, twice

At the Langenhovenpark drive thru branch, I ordered some food about a month ago. First, almost everything was out of stock, then we waited almost 15 minutes for our order, which is very long for a drive thru. I asked the lady (Thami) why it took so long, and in a very rude tone she mumbled something about strips and walked away. I reported this to the customer service email, but no one ever contacted me. As if this was not enough, I went there again last night. The lady, Meme, told us that we had to wait for the fillets for 4 minutes, so we should please wait in the front parking and she would bring it to us. 20 Minutes later we still haven't received anything, so I went into the store to ask them, and the lady again said that it would be 4 more minutes because they are waiting for the fillets. I pointed out that she said that 20 minutes ago, to which she mumbled something and then brought our food. I asked to see a manager, but was told that no one was available. When I checked my order, the cool drinks weren't even there. A man named Micheal was also involved. I think this is unacceptable if it happens once, but twice is just pathetic. Do yourself a favor and do not go to Langenhovenpark KFC. They will take hours to prepare your food, and then not even give you your order, essentially *****ing from you. Lazy *******.