TERRIBLE SERVICE FROM KFC ONLINE AND KFC BIZANA

On the 25th of September I ordered a meal online but when I went to collect the meal at KFC Bizana, I did not receive it. I was told that the order didn't go through but however money had been deducted from my account. I went back the following day and the manager promised to call me, which he did not do. I had to go back again on the following Monday only for the manager to tell me they required my bank statement, why didn't he call me on Friday and relay this to me? I immediately said he must give me their email address and emailed the statement to him, he said there's not much head office can do because the transaction doesn't reflect on their side and it states pending on my bank statement. My question is why is the transaction not canceled somehow so I can get my money bank because we all know that when transaction is unsuccessful, the money automatically bounces back into ones account in less than 24 hours. It's been 12 days and I still haven't gotten my money back, nor the meal I ordered.

Oh how can I forget that they also tried telling me that I had ordered at a KFC in Cape Town because that's what it says on the statement. I had to pull out the actual transaction history to show the manager thar it is their fault that it says cape town because when you check the transaction history it clearly states Bizana branch. Haven't heard from the manager since, nor have I heard from KFC