Terrible service delivery

<p>Last night me and my wife decided to stop at KFC before proceeding home. We haven't gone there for a while. We proceeded to the drive through and and placed my order. It was quite a big order as we also baught for my wifes sister and kids who was at home. The person by the window said the chicken will be another 15 min. I said its ok that ill wait and drove to the parking bay to wait for my order. After 30 min has past, i decided to go inside to find out what is happening. When i asked about my order i was told to wait and that they will go find out. After they spoke to one another in their own language, i was stil left waiting with no answer. I noticed that some of my side orders were placed on a counter waiting the complete order to get done. Another 20 min past when i had to ask again to please explain what is happening and then asked if i will be expected to take my side orders that was left on the counter to get cold. I got a weird look and was then told no its fine dont worry. 10 min later i finaly got my meal witb other sides at least. So i had to wait a whole hour to get my meal with all the cars behind me in the drive through being long gone. When i got home i noticed my chips were ice cold and the chicken cooked dark with some peaces hard and dry. I was really upset with this. Cannot believe service is this bad...</p>