NM
Nomali M

1 reviews | Active since Dec 2015

11 Dec 2015, 23:20

terrible service by andile

Firstly its a Friday with a quee going out of store with one cashier one taking out orders. You have to wait a long line from outside when u reach the till the gruumpy cashier takes no notice of you, he just stares at you and then you greet with no answer coz he just won't greet obviously irritating him...has the procedure changed with renovation of the stores maybe im not aware. So I ask him about the strawberry krusher sizes as it does not state on the menu board how many mls is the container and andile replies \I dont know"with an attitude..... I camly ask \""cant you find out from some1 who does know as you don't know\"" as he was wearing a dirty red KFC T-shirt whom I dnt ever see cashiers wearing in the front I thought maybe his new....he rep**** \""I won't do dat as you see it's busy there is a line behind you\"" in an arrogant way shouting..... So KFC do you really train your staff about customer services do they realise how big is KFC brand? And stores in location are really ****ed up from management no customer services is **** owners should be alert of such cases because you will loose money and close shop employing liabilities instead of assets. KFC is no tuckshop. """

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Replies (1)
KFC
KFC's reply14 Dec 2015, 08:54
Official
Hello mayie,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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