PM
Prishaun M

1 reviews | Active since Jul 2011

10 Dec 2015, 10:10

Terrible service & breach of terms by KFC partner

I have had a largely bad experience with your survey partner. The Yummyzone app only works intermittently and I have experienced several payment disputes regarding rewards for completing surveys with Yummyzone / Indaba mobile which are still outstanding.<br> <br> They are rude and unintelligent in their responses to customer queries, that is when they do decide to respond. As an IT professional I can tell you that their service levels and systems are a joke and they cannot give your customers adequate answers and support to problems.<br> <br> I think that it is disgraceful that a large global organisation like KFC is affiliated with a bunch of jokers like Indaba Mobile as it is dragging down and damaging your reputation.

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Replies (1)
KFC
KFC's reply10 Dec 2015, 11:35
Official
Hello PM17,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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