1 reviews | Active since Jan 2015
Terrible Service at KFC Petroport Dbn N2Southbound
On Saturday Morning 24 October 2015 at approx. 11h20am I stopped at the branch in question to order a family meal.<br> <br> First of all my order number did not register on any of the screens and no progress was being made on my order. Orders after mine were being processed yet I could see items for my waiting to be packaged.<br> <br> After 10 minutes I asked the lady about my order who said she was busy \making it"and then proceeded to dispense ice cream for another order.<br> <br> She called for assistance from the back and told another lady in zulu to start putting my order together.<br> <br> I approached the counter to remind this lady to remember the condiments and her response with a bad attitude was \""I am busy making it just wait\""<br> <br> After being so patient all along I felt this rather unnecessary as if anything I should have been the one reprimanding them.<br> <br> The only reason I held my tongue was because there were children in the shop and I did not want to cause a scene that may frighten them<br> <br> I certainly will not be using that branch again.<br> <br> """
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
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Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
