Terrible service at KFC

KFC @ Sontonga Mall has just about the worst service I have ever received from a KFC franchise. If it’s not things not being available, then it’s the staff attitude. In full view of the manager, 2 people walked in and got served before me, while I’m standing in the line. When I went to enquire about the service, I was told that they didn’t see me standing there. Like people come in and just stand in the line for no apparent reason. Usually when there’s a line the cashier will ask for the next customer. People walk in and get served whilst others are standing in a line. On a different occasion I asked for a meal that included mash and gravy, I paid and when I’m supposed to get my order I’m offered chips instead because there’s no mash and gravy. When I asked to cancel the whole order because if I honestly wanted chips I would’ve ordered them, I get sent from one person to the other. This is disheartening to say the least.