MP
Mikal P

1 reviews | Active since Sept 2011

14 Dec 2015, 09:51

Terrible service and food

I have so many complaints about KFC in Strand I don't know where to begin. On multiple occasions I have been there to order a Krusher only to be told that they have NO ice-cream at all. I have received so many wrong orders. Once I sat in my car at the drive-through in the hellish heat for half an hour while they had to correct my order 4 times and then had to find change for me. Most recently, I found feathers on a drumstick I got from them. Not fluff - feathers. That drumstick was crumbed, fried, packed, etc., and nobody bothered to remove the feathers. I will not go back there ever again - as a matter of fact, due to their bad service, I probably won't go to any KFC again.

0
Replies (1)
KFC
KFC's reply15 Dec 2015, 15:04
Official
Hello mikaldp,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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