1 reviews | Active since Apr 2015
terrible service.
plain and simple. there was no one there to take my order at the drive-through point so I had to wait 3min20sec until a staff member walking past noticed I was there. I got to the pay point and was given an attitude, by Lonwabo,when I told them how poor service is today. he told me to go wait else where for my order but after a few minutes and realising that the car behind me was allowed to wait for its order at the pay-point I parked my car and walked in to fetch my order only to find that the mini-loaves for my order had been sold to someone else (they were the last 6 mini loaves of 7 that were left over. when addressing this with Lonwabo he turned and walked away whilst I was still talking and when he was apprehended he's response was that there are customers waiting that he needs to serve... despite the fact that I was the first customer in line at the drive through and the only one in store at the time.I ordered 2 family treat meals which cost over R300, and I got 50c worth of service.
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
