sN
silvana N

1 reviews | Active since Sept 2015

23 Sept 2015, 13:26

terrible service

Hello Peter,<br> <br> I have always experienced problems with KFC Strubens but I have constantly ignored and just stopped buying from this KFC in Strubens.<br> <br> I always go to the KFC on Eastwood Avenue, they are helpful and do not mess my orders. Beautiful customer service but yesterday I didn't feel like driving far, so I decided to buy from the KFC in Strubens again cause it is closer to me. I didn't assume that I will have a problem again. They messed up my order, I ordered 5 piece streetwise and 2 Dairy Krush. They gave me the strawberry krush instead of Dairy Krush, so I told them they made a mistake and with attitude they changed it, so I had to wait a long time for it. When it comes the krush has a hole in the centre and fill with ice no taste and terrible. Anyway we hungry I just went home. When I went home they gave me short and they they give more wings and drumsticks then anything else. I'm upset and disappointed with this KFC. We pay a lot of money for the meals but the pieces they supply is terrible. It suppose to be a family meal but it can only be enough for 1 person. Never again will I go there, the staff is not helpful n always rude.

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Replies (1)
KFC
KFC's reply01 Oct 2015, 15:02
Official
Hello alvinasn,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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