Terrible Service

I had such a terrible experience at KFC Jean Village Centurion about 2 months ago. I used the self-service kiosk to place an order, the payment went through from my bank, but the machine jammed. When I asked for help, the lady at the front desk said my order wasn’t on their system. They gave me an email address to send my bank statement and a number for the supervisor, Pertunia, then just sent me away.

I came back after 3 days, and they told me Pertunia wasn’t there and they couldn’t help. I had to use my own phone to call her, gave my details again, and was sent away again. Since then, I’ve sent multiple emails and WhatsApp messages to Pertunia—she reads them but completely ignores me.

It’s honestly so painful and disappointing to be treated like this by a brand like KFC. It’s been over 2 months, and I’m still waiting for a refund that is rightfully mine. The service has been absolutely terrible.