Terrible Service

<p>Good day,</p> <p> </p> <p>Firstly I would like to start by saying that the shift supervisor at East Rand Mall KFC is very rude & abrupt.</p> <p> </p> <p>I had arrived and placed an order for two Zinger burgers at 16:29, at the time of my order I was told that it should be ready within the next 10 minutes. I had taken a seat and was waiting, many people had come after me and received their food. I was still waiting, when I look on the screen to see if my order number was still there it was no longer there. When I enquired, I was told that my fillets were being fried. I has asked why was I not notified as this was 15 minutes after placing my order. I stood at the till section as the cashier told me that it would be ready promptly. I waited another 10 minutes and still my food was not ready. I had received no feedback from anyone at the store regarding how much longer my food would take. I waited in total 25 minutes for my burger and still nothing, I then spoke to the supervisor and told her that I would like my money back, who then responded to me that they didn’t have Zinger Fillets and if it would be okay if they used normal fillet. I had requested that I wanted my money back and did not want the food anymore.</p> <p> </p> <p>I am very disappointed in the service which I received from this KFC.</p> <p> </p> <p>Above is an email which i sent through to the customer care email three weeks ago and have still not received any response.</p> <p> </p>