Terrible service

<p>Hi</p> <p>I was at KFC airport mall last week to have the new tropical combo and I was told that they dont have pineapples, I then changed my order. I went back to the same KFC on the 24th Dec 2016 for the same thing and they didnt have the burger for the combo and I once again had to change my order. This being said my terrible service happened on the 24th Dec 2016: I pulled up at the drive thru had to change my order to 8 dunked wings and a streetwise 2 pulled up at 17:10 place the order got to the last window we were told to wait for 10min for the wings. After about 15min no one brought the order so my husband went in to collect in. after 10min I went in as he didnt yet return to the car and then I also had to wait. I then insisted on my food and asked for the manager (Brenda) the staff called her but she never came. I then asked for my food again which I then received and asked for the manager again. I asked her what was going on as all the customers was complaining becoz of the waiting tme and it wasnt quite clear as to y we were waiting. she said that logistics only arrived now with the order. i eventually left after 6pm with my order.</p> <p>I can understand the delay with the stock as it is a busy time of the year. What i didnt appreciate is when i told Brenda that she needs to inform cst of the situation she said the cashiers are doing so...my question to her was then why did I not know what was going on as i'm also a customer. I have just had enough of that particular KFC as there is always a waiting time at the drive thru (idling out all my petrol), no stock, staff laughing when you ask what is going on there. The only reason for going back everytime is that it's the closest branch to my house. I have spoken to previous managers there and nothing seems to happen.</p> <p> </p> <p>Can someone please do something????</p> <p>Very upset customer</p>