Terrible Service

<p>So, this may seem a bit unnecessary, but I feel if we just take all the bad service and never say anything, things will never improve. </p> <p>My friend and I went to KFC in Rondebosch a few nights ago for ice cream, yes, just ice cream. It may seem like a simple order (and probably really ridiculous to complain about), but somehow it was too complicated for Nteboheleng to understand. My friend ordered two ice cream cones with flakes. After Nteboheleng mentioned the cost, he asked if it's really that low for TWO WITH FLAKES and she said yes. He asked THREE times to confirm. When the other lady gave the cones, he asked her where the flakes are, so she said we ordered the plain cones. We looked back at Nteboheleng, who then confirmed that we ordered the plain ones. We said that this is exactly why we just, moments ago, asked her if the price was correct. She was just extremely unconcerned and when we left, they started to talk about us as we walked out. I really couldn't care less about them talking about us, but the fact is, the people who work there seldom give a s#!t about their service and if they make a mistake, it's like nothing and we are the bad ones for speaking up. I know it's just ice cream cones, but it's the principal of it all. It's extremely disappointing that service is so bad and everyone should just accept it, because that's just the way it is.</p> <p> </p> <p>A few weeks ago, at the same KFC, I made an order that I would use an eBucks voucher to pay for. The person told me I can't. I asked for the manager, because a few months back, the same thing happened, but I was called at a later stage to say I can use eBucks. So I said to the manager that I was told that eBucks can be used and they put it through on the system. So it does work. Had I kept my mouth shut, I would have walked out of there with nothing. This is why I'm complaining about something as small as ice cream cones. Perhaps if more people speak out about the horrible service we receive, improvements could be made.</p> <p> </p> <p>Thanks.</p>