CA
Chanel A

1 reviews | Active since Nov 2017

16 Nov 2017, 19:09

Terrible food experience

On the 06 October 2017 I purchased a KFC classic twister at KFC Cape Gate lifestyle Centre drive-thru . It was lunch time and I was headed home. When I arrived home I was met with a very disappointing twister. I didn't even have to bite into it to realise that it was not made properly. I opened the wrap and what I saw was unappetizing to say the least. Limp lettuce, soggy wrap and a colonel burger pattie (skin removed) cut in two pieces and thrown in the wrap. I was extremely annoyed but gave them the benefit of the doubt that it was due to the lunch time rush. I would have preferred being told that they did not have chicken strips and therefore could not produce a twister, instead that is what I got. A month later, today 16 November 2017, same experience, different product. I am utterly disgusted in the poor excuse of a "burger" I received. I ordered a lunchbox meal, requested no tomato and the original KFC white sauce instead of the spicy crunch burger sauce. What I got... A burnt roll, limp lettuce and something resembling a soggy chicken pattie with none other than... The crunch burger sauce I distinctly asked to be replaced! I refuse to eat this and feel especially angered that this is not the first time I've had to throw out food I've paid for! I have taken photos of the products mentioned in these two incidents but I refuse to drive back to a KFC store in traffic to rectify their poor service!

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