Terrible Food at KFC TOTAL Petroport N2 Newlands west

I would like to share an experience I had with the food at KFC TOTAL Petroport N2 Newlands west 24/03/2024 We were extremely hungry and decided to stop at KFC to have a quick meal and head home. The cashier took my order and we waited almost 20 minutes assuming the food would be fresh. To my surprise, the entire meal was cold. We were so hungry that we didn't even want to return it, afraid it may take longer. The chips, burger and chicken was cold like it was left in the fridge. I opened the bucket and that chicken was also closed. This is the 2nd time with this experience at this branch