Terrible food and delivery

On 23 May I placed and order for delivery, Order No # 111533. The delivery was stated to take place at 18:26. The driver arrived late. When the order was opened, the double stack burger that was ordered looked terrible. It didn't even look like chicken. It had the wrong sauce as well. My wife returned it to the store and got a refund. The problem is that there was no repurcussion for the pathetic food that we received.