dK
dalene K

1 reviews | Active since Apr 2015

28 Mar 2016, 15:57

TERRIBLE/DISGUSTING CUSTOMER SERVICE...VERY UPSET

We entered KFC in Beacon Bay at about 13:10 on Sunday, after standing in the que for half an hour coz the order was wrong in front of us. We got to the till to place the order which came up too R175.40 then Nosipho rang it through the till for R1175.40, then waited for the Assistant Manager (Bucko) which was not of much help to come and assist...she could see the customers are unhappy because of the long waiting period, wrong orders,incorrect change given, but still went to the back.<br> <br> Then after the till was sorted out then I was short a Streetwise 3 piece...so I had to ask them to please give me the correct food. Got too the table to eat then I was the juice short of the kiddies meal.<br> <br> This Nosipho lady didn't know what tthe hell she was doing by that till, the gentleman after me ordered a family treat which was R175.00 and she charged him R215.00...but they stand and talk all the time dont care...<br> <br> I have bought from Beacon Bay before and never had any problems, they have got cameras in the shop and is more than welcome to go back and see what a mess it was and how long I stood in the shop for.<br> <br> I have never ever received such bad service from any KFC I am disgusted...

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Replies (1)
KFC
KFC's reply31 Mar 2016, 11:25
Official
Hello east london,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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