Terrible delivery service from kfc Newlands West

Today I called the call center @6.15pm and placed my order. The call center agent advised that due to high volume of orders my order will be most 1hr15mins. This was rather long but I agreed to wait. I called the store in Newlands west directly the employee from the store advised that my order is on its way at 7.30. At 8.30 a stranger working at Headwear calls asking for directions to my house as the driver is not sure how to get to my place. What absolute nonsense being a delivery person you need to understand where you are going when you leave with the delivery. 2 hours have now passed. Who would still want their supper after waiting 2 hours. The service at kfc Newlands west is extremely disappointing and ridiculous to say the least.