TERRIBLE CUSTOMER SERVICE FOLLOWING TERRIBLE FOOD COMPLAIN

I don't usually complain about food this much, but the customer service from KFC, particularly KFC Wierda Park is just appalling for the quality level of food they serve. I bought meals for 3 people on the 5th of October (Wednesday) , my other colleague and I had ours just as we got back to the office, so the temperature was as expected. we were not happy with the taste and quality of the food though, my colleague’s chicken (street wise 2) and the chicken in the all star box burger did not taste fresh, didn’t taste like it was just prepared. So we decided to log that complaint just so the store is aware. Upon doing so through the KFC Customer Care Line (Friday), we were not taken serious, first, we had to call the call centre twice after the first call was disconnected and the consultant didn't call us back even though I had already shared my details, and on the second call, we were told we'd be contacted by the store during the course of the day - which didn't happen. 6days later, we call, this was just to see the level of their customer centricity, if any at all. We get told that the store will be followed up with and we should receive a call from them. So we eventually received the call, yet again, the call was cut off, the person didn't even share who they were, they just said they're calling from KFC Wierda Park regarding a logged complaint, and now hours later, they haven't called back. We're very disappointed with their service, the fact that I literally had to spit out bite portions says a lot about the quality of food we got. Considering that we buy there quite often and this was not the first order we were somewhat not happy about, we just didn't log any dissatisfaction the first time around, makes us question the newly renovated store.