TERRIBLE COMMUNICATION REGARDING DELIVERY ONLY SPECIALS - 14 MARCH 2022

On 14 March 2022 at 16:35 I wanted to do a purchase for 2 x 9 pce chicken only which was on the DELIVERY ONLY SPECIAL OF R62.45 (50% OFF), I called the branch nearest to my house which was KFC BLUFF SHOPPING CENTRE ***) and spoke to Luwazi, I informed him that on the KFC APP I was not able to change my debit card details and he had advised me that i was not the only customer having this issue and that he had escalated it to his HEAD OFFICE and was awaiting their response.

At 17:38 I called him again (was on the phone for 5minutes and he advised he was still waiting for HEAD OFFICE, I then suggested if he could not have the order delivered and send the card machine with the driver for me to make the payment, he said that was not an option, WHAT IS THE CONTIGENCY PLAN IN THIS SITUATION I ASKED? He did not know and said that he cant do anything as the chicken was not an instore special ........ I have lodged an email complaint on monday .....KFc Customer Care Case CAS-943017-D4C9G0 has been logged YUM:*** I have logged a FACEBOOK Complaint - response - RECEIVED TUESDAY 13:39 0 Thank you for sharing your details - we have escalated your complaint to our customer care team....TO DATE NO OTHER COMMUNICATION FROM KFC

I would have thought that NO BUSINESS will turn away or give such putrid service during this difficult time but clearly KFC DOES NOT NEED TO UPHOLD A STANDARD OF SERVICE DELIVERY.

I assume that this review will not get any response as well......BAD COMMUNICATION SERVICE .....PLENTY OF PEOPLE UNEMPLOYED THAT CAN RENDER A GOOD SERVICE TO YOUR CUSTOMERS